Tickets purchased in an e-shop can only be returned electronically, by connecting to your ticket area.
Every passenger has the right to carry, free of charge, a unit of hand luggage, which does not exceed the size of 60 x 40 x 20 cm or whose total dimension does not exceed 120 cm.
In the luggage compartment of a vehicle, one piece of luggage, the size of which does not exceed 100 x 50 x 30 cm or whose total size does not exceed 180 cm, can be carried for a fee. A passenger or a luggage unit of a dimension other than these dimensions may only be carried if the passengers remain in the trunk when the passenger is occupied.
In the main menu bar, click the login link at the top of the site and enter your user name and password in the box that appears. If you bought tickets as an unregistered user, use e-mail to manage tickets.
There is no need to take tickets since you bought it online. You need to print it yourself. You can do it right away by purchasing tickets or also later: log in to your tickets and select the tickets you want to print, click the Print tickets button.
Click on Forgot Password link, which is below to the login form.
If you want to change time and date of your trip please write as an email firstname.lastname@example.org and we will change it for you.